Visitor
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2 Messages
Need billing corrected.
I am being billed $15.00 above my contract each Month. This has gone on for about 6 months now, and each month I call customer service and am assured it has been fixed. I have signed new contracts with the correct information as instructed several times on my cell phone. What do I have to do to get charged the correct amount? I have spent at least 10 hours on chats with many agents over the months trying to get this remedied and am always told it has been fixed. Another incorrect amount was taken from my bank account today.
EG
Expert
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110.9K Messages
2 months ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenjaminM
Official Employee
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2.1K Messages
2 months ago
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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