Need assistance with upcoming plan expiration and cancellation options.

I can certainly understand your concern, as a significant increase in your bill from one month to the next can affect your budget dramatically. 

We'd be happy to review your account with you and explore any available options that may help reduce your monthly rate. If you ultimately decide that cancelling service is the best choice, we can also discuss the process and review options for scheduling a future disconnection date.

Please send us a Direct Message* with your full name and complete service address, and we'll be glad to take a closer look at your account. We appreciate the opportunity to help and look forward to working with you to find the solution that best meets your needs.

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

Click Here For an example of how to send us a Direct Message.