Visitor
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1 Message
Need assistance tracking a mobile phone trade-in promotion from August 25th.
Hello, I have a specific Chat ID from an interaction on August 25th where I was promised a total monthly cost after trading in my old devices. The trad-in credits are not appearing correctly. Can an official agent help me review the notes associated with my Chat ID?
XfinitySean
Official Employee
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1K Messages
7 days ago
Hi user_n1jor1, thanks for posting here on the community forums! I'm sorry to hear that you did not receive the expected trade-in credit for your account. We'd be more than happy to take a closer look into the what's happened with the promised credits!
I see that you've already sent a Direct Message our way. For future reference, please keep in mind that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines. In the future we ask that you please refrain from sending Direct Messages until invited to do so. No worries this time around though! I'll meet you there to continue our conversation in private!
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