Visitor
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2 Messages
Need a direct line to Xfinity mobile collections
Have been u able to resolve issue with closed Xfinity mobile account with $0 balance that has been turned over to Sequium Collections. Xfinity unable to help (because account is closed and there is no balance) so they gave me phone numbers for their outside collections none of which has record of my account. The in-house number Xfinity customer service provided [Edited: "Invalid Phone Number"] doesn’t accept incoming calls. What can I do??
XfinityJorge
Official Employee
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2.6K Messages
7 hours ago
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
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