Visitor
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10 Messages
Need a Better Deal
Hello. I am a long-time customer who has existing Xfinity Internet, but would like a deal to upgrade to 1GB Internet. My son, who is a long-time customer as well was able to get his for 69.99 for 2 years. Please let me know what you can do for me, or else I'll have to seek another service. Thanks!
XfinityPeterH
Official Employee
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1.9K Messages
1 year ago
@user_37aa62 Hello and thanks for reaching out. We are here and happy to help investigate your account for offers you qualify for. Please send us a direct message with your full name and complete address:
(Full credit to @BruceW for this excellent explanation!)
"Search for Xfinity Support" won't work. To send a "Direct Messaging" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
See https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e for an example.
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