1 Message
My service was shut off for my deceased father's past due bill.
I got service with exfinity and three days into it, my account was disconnected for a past due balance that belonged to my father. I am in no way connected to his account, I didn't live in the same state as him when he had xfinity and I was told to bring his death certificate in and it would be taken care of and after I did that I still don't have service.
XfinityJorge
Official Employee
•
3K Messages
2 years ago
Hello there @user_8pt8kl thanks for using our Forums to contact our Team. We are sorry to hear about your loss and we are happy to work with you to get this resolved. Can you please send us a DM with your full name and service address to get started? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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