Visitor
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2 Messages
my payment keeps getting declined
There is nothing wrong with my credit card but every time I try to make a payment I get a message saying "no saved instruments available for customer". Why won't the online or mobile app take my payment this has been for months now.
XfinityJeniece
Official Employee
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3.6K Messages
13 hours ago
Hey there, wmadison, thanks for reaching out through Xfinity Forums regarding your account. Have you tried other methods for processing the payment? Here is a link with all the methods available, https://www.xfinity.com/support/articles/pay-your-bill-echat.
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