My payment is " pending"

Its Fri night. I was making a payment to have my services restored as I use the internet for work and do not want to spend the weekend at coffee shops.

I was attempting to split the payment between 2 cards.

I made the first payment and it says Payment is Pending may take a business day to restore service. That would be Monday.

Im hesitant to make the second payment. At this point im thinking of taking cash to my local xfinity store to fully pay the past due. But then I would need to cancel the partial payment I already made about 20 min ago. Can I do that?

I've been thru too much this past week with customer service. Now I go to pay the past due and this happens.

Responses

XfinityBrianH

Official Employee

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1.3K Messages

2 years ago

Thanks so much for reaching out with your questions! I know how important it is to get services back up and running as quickly as possible! Normally payments are processed overnight, so if the full payment is made I would expect your services to be back up and running tomorrow morning sometime. Paying cash in the store is always the quickest way to have service restored, but we are not able to refund a payment until it has fully processed. You could try reaching out to your bank or credit union and see if they can stop payment on the transaction.

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user_guzs9f

7 Messages

@XfinityBrianH thanks for your reply

I have never had this happen that I can remember with a payment pending

I have always had services restored immediately, but I paid thru the phone system

I would fully pay the past due now by making the second payment but im concerned that it will drag on until Monday

Not sure what to do

Don't wanna pay close to $400 in cash tomorrow and then they also have my $200 payment I just made

This is not the only bill I owe

2 years ago

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XfinityAntoine

Official Employee

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1.4K Messages

I can completely understand that. If you go in tomorrow and pay the remaining $200 you should be good. If not you can reach back out to us here, and we can restore services for you as we can see pending payments on the account.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_guzs9f

7 Messages

@XfinityBrianH second part of my reply

I've paid with an agent before with no issues, shouldn't pay with an agent tomorrow?

What if I go to the machine in the store with cash and it says payment is pending? Then what?

If I pay now thru the system what if this drags on until Monday?

2 years ago

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XfinityAntoine

Official Employee

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1.4K Messages

You can pay with an agent tomorrow or with the system tonight. Either way the payments will post to the account within the next few days. If you're not turned on immediately you can reach back here, and we can confirm the pending payment(s) and turn services back on.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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user_guzs9f

7 Messages

@XfinityAntoine well then why don't I just pay the remaining past due balance with the card if you can restore the service by seeing the pending payments?

It would be much easier for me to pay the rest of the past due now with my card rather than go drive to the store

2 years ago

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Billing

user_guzs9f

My payment is " pending"

XfinityBrianH

user_guzs9f

XfinityAntoine

user_guzs9f

XfinityAntoine

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