Visitor
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1 Message
my mobile bill
When I opened my Xfinity account I had the option of having a free mobile phone plan for one year. However , it began being billed to me almost immediately causing me to have to contact Xfinity every month to have the charges removed. After having to do this several months in a row, my wife was connected to an outright rude employee who called her a liar about us having this service. I instructed my wife to tell them to just cut off the phone. Today, my wife had a credit check and apparently this bill from this account is showing up on her credit report this is wrong on many levels 1. it was supposed to be a free service 2. the account is in my name not my wife's. I demand this is taken care of immediately and removed from her credit report. my wife has a terminal illness and we have gone through more than enough [Edited: "Profanity"] over this phone. Contact us at [Edited: "Personal Information"] and tell me when you have got this handled or the next conversation you'll have is with a litigation attorney
XfinityCarolyn
Official Employee
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508 Messages
9 minutes ago
@user_7eoudg, I’m truly sorry you and your wife have had to go through this, especially while already dealing with such a difficult personal situation. We’d like to review the account, promotional offer, previous billing adjustments, and credit-reporting concern in detail.
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