Visitor
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1 Message
My internet is cut off because of a past due balance.
I paid my past due balance yesterday, but my internet is still not working. When I check my account status, it says 'This account is no longer active. Users cannot be added.' I need to reactivate my service. Could you please check my account and help me get back online?
XfinityDemitrius
Official Employee
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2.5K Messages
9 hours ago
Hey @user_vxy31u, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to check the status of the Xfinity account and services. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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