My bill

You took an extra $81.05 out of my bank account yesterday. Please return the extra $81.04 back to my bank account please, thank you.

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XfinityAlfonso

Official Employee

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2.9K Messages

4 days ago

Hello user_c7pgfc thank you so much for taking the time out of your day and reaching out to us here via our Xfinity Forums! Are you saying that 2 payments for the same amount were withdrawn, or that the amount taken was more than expected? We'd love to help by reviewing the account to fully address your concerns.

Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.

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user_c7pgfc

Visitor

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3 Messages

Yes you took two payments of $81.05 out of my account, please return the extra payment please,thank you.

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4 days ago

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XfinityJustinM

Official Employee

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1.1K Messages

Hi @user_c7pgfc,

We'd be more than happy to perform the account review and work on getting the duplicate payment returned if eligible. We'll need to gather some additional details via our secure direct message channel to locate your account. Please send our team a direct message with your full name and service address.

How to Send Us a Direct Message:

1. Click "Sign In" if necessary.

2. Click the "Direct Messaging" icon.

3. Click the "Start new conversation" (pencil and paper) icon.

4. In the "To:" line, type "Xfinity Support".

5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6. A "Xfinity Support" graphic will replace the "To:" line.

7. Type your message in the text area near the bottom of the window.

8. Press Enter to send it.

How to: Direct messaging within the forum | Xfinity Community Forum

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4 days ago

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XfinityAlfonso

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