Visitor
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2 Messages
My bill
Yes I’m just want everyone to know how horrible Xfinity is as a carrier they are a den of thieves. I paid my last phone bill with them and move on this morning I woke up they had taken $33.00 off my card I left with a clean slate because that’s just who I am as a person I don’t leave messes behind I value my credit. However Xfinity is very messy from the very moment I signed on it’s been one problem after another now the money that was taken off my card was bill money for another bill I have pay however Xfinity stole that money . But if Xfinity is that hard up for money that they a resorting to taking money from my card. I’m glad I left but not without letting everyone know that because they took my money and giving me so ridiculous excuse it just confirms that I made the right choice. Oh and I’ll be shopping for for internet as well . Xfinity you have lost all my business and trust
ps so now I have to come up with the money Xfinity took off my card to pay a bill that the money was originally supposed to go.
XfinityJeff
Official Employee
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772 Messages
2 hours ago
Good morning @user_r42ife, and thanks for posting your issue to the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues with the billing for your mobile service, but you have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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