My bill

user_g1zl76 Thank you so much for using our Forums and for using this platform to reach us directly. WE understand that no one likes when their bill suddenly spikes and our team is here happy to help you explore all your options to maxamize your value. To get started can you send us a DM with your full name and service address?0
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message