Hello, @user_qksp38 thank you for taking time to create a post. You've contacted the right place for assistance to do an account review to help with the billing concern. We value your account security, and I've edited out PII information. We ask that Xfinity Forums users don't post their address and full name in a public post. If you need to revew the forum guidelines they are located here:
Since I will need to gather some information to assist, and we don't want here in our public converstaion. When you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
XfinityJustinC
Official Employee
•
893 Messages
3 months ago
Hello, @user_qksp38 thank you for taking time to create a post. You've contacted the right place for assistance to do an account review to help with the billing concern. We value your account security, and I've edited out PII information. We ask that Xfinity Forums users don't post their address and full name in a public post. If you need to revew the forum guidelines they are located here:
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.
Since I will need to gather some information to assist, and we don't want here in our public converstaion. When you have time please send a direct message:
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address
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