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user_yo8c7v
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09/06/2026 6:42 PM

My bill went up???

Why do I have xfi? I did not sign up for this. And there is another 10 dollar fee which I did not agree to. Thanks Ray

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3 hours ago

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XfinityJustinM

Official Employee

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992 Messages

10 hours ago

Hi @user_yo8c7v,

If you are referring to xFi Complete, this is a legacy service that provided unlimited data amongst some other features like additional personalization and control for your network in the Xfinity app. We have changed things quite a good bit over the past year, and no longer offer xFi Complete. Most of those features actually come included on our new plans at no additional cost. It sounds like it may be a good time to review your plan and make sure you have the right fit for your needs. We would be more than happy to help you do so. Please send our team a direct message with your full name and service address to kick things off. 

How to Send Us a Direct Message:

1.  Click "Sign In" if necessary.

2.  Click the "Direct Messaging" icon.

3.  Click the "Start new conversation" (pencil and paper) icon.

4.  In the "To:" line, type "Xfinity Support".

5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

6.  A "Xfinity Support" graphic will replace the "To:" line.

7.  Type your message in the text area near the bottom of the window.

8.  Press Enter to send it.
 

How to: Direct messaging within the forum | Xfinity Community Forum

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AllenChicago

New Poster

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17 Messages

3 hours ago

Mine went up $40 @ month this month.  It was a mistake for me to go to paperless billing last year.  It used to be easy to set last month's bill and this month's bill side-by-side to see what changed. I'll drive over to the Xfinity mobile store tomorrow to get an answer from the horse's mouth.

(edited)

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XfinityAldrik

Official Employee

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2.7K Messages

Good evening @AllenChicago! A $40 increase would definitely get my attention too.  In many cases, increases are related to a promotion ending. Page 3 of a previous bill with a promotional discount will show when the promotion will expire in green text. 

 

While a visit to the store is certainly an option, we'd be happy to review the account with you as well. If you'd like us to take a closer look, please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here.

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