My bill went up & i see a 5year promotion for 40/year

user_s2xp4e, Thanks for letting us know. I can definitely understand why that would be confusing, especially if the option appears available and gives you the ability to select "Switch to this plan." If the order is failing after you submit the change, there may be something on the backend preventing the update from processing successfully. I'd be happy to take a closer look and see if we can identify what's causing the error. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.