Visitor
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1 Message
My bill just went from $205 to $301.
I am outraged that they don’t even care! We are in our 70’s and 80’s and there is a lot going on with the food and gas. That $100 was not only a shock but it means we have to cut back on food. This is not right.
XfinityJustinM
Official Employee
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635 Messages
7 hours ago
Hello @user_xfcda5, we certainly do care. Properly aligning your budget can be quite the task in today's economy, and it sounds like your previous promotion may have rolled off. Now sounds like a great time to review your services and make sure they align with your needs. Xfinity released some new plans at the end of last year that may provide the additional wiggle room you seek. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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