My account was set up without permissions to make payments

Hey there, we know how frustrating this must be, especially with your internet shut off. If you’re the only person on the account, you should absolutely have full permissions to make a payment.

We want to get this sorted for you ASAP. Please send us a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name, account holders name (if different), and service address as it appears on the bill, so we can help.