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user_4qbiko
1st Topic

Visitor

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2 Messages

Friday, June 13th, 2025 4:41 PM

Moved to New address, automated service stops responding.

I've been trying for days to get my service transferred to my new address, but the automated service just stops responding to me. I was using a community plan before and paying extra to get service at the quality I needed. Since I moved, I'm not on the community plan anymore. I also work from home, so I need the Internet functioning at the new address ASAP or I'm going to a new provider as I no longer have the community plan forcing me to use Xfinity.

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Updated 

2 days ago

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XfinityAirelle

Official Employee

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2.7K Messages

2 days ago

 

user_4qbiko Hi there! Totally get where you’re coming from — when you're trying to move and get back online (especially for work), the last thing you need is the automated system ghosting you.
 
We appreciate you sticking with it, and we’re here to help get this sorted out quickly. Since you’re no longer part of a community plan, we can help set you up with a new standalone account at your new address — and make sure you’re getting a package that matches your needs.

 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_4qbiko

Visitor

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2 Messages

@XfinityAirelle​ Alright, did it.

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2 days ago

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