Visitor
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1 Message
Monthly Cost Increase Once I Moved In.
Hi! When I signed up for Performance Select it said the price would be 34.99/month for 12 months, but now that I am moved in my first bill shows $49.99/month. I have the email that shows $34.99. Can I please get some help. I even called and explained and the customer service rep was so nice to give me a $15 credit for this month as I try to figure it out on the forum.
CCMartin
Gold Problem Solver
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2.9K Messages
2 years ago
Hello @user_f0cbea
Our team here can help out by pulling up your account and taking a look into your bill and billing options. Can you please send us a private message with your full name and full service address?
To send the requested information:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support"
there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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