Monthly charge increased $10

I'm on the $50 month 1 gig 5 year plan. This month price went up $10. On my statement read;

Regular monthly charges have increased by $10.00 as a result of service change(s) made to My Xfinity plan.

I did not make any changes. Please explain.

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XfinityJeff

Official Employee

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999 Messages

12 hours ago

Good morning @DreamSayerZ, and thanks for reaching out to us on the Xfinity forums with your issue, I hope this message finds you well. I am sorry to hear about the issue with the billing, I know how frustrating it can be when your bill goes up unexpectedly, but you have come to the right place for assistance. One reason that the bill could have increased by $10 is if there was a change to your automatic payments. With most plans you get an additional discount of $10 for having the account on paperless billing and automatic payments from a bank account. Did you change the payment method or billing preferences by chance?

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DreamSayerZ

Problem Solver

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1.1K Messages

@XfinityJeff Yes made a change to the payment method without knowing it would remove the $10 discount. No warning was given about this change, or I would NOT have done it. I changed it back. Please put the $10 discount back on my account. Thanks

12 hours ago

0

XfinityJeff

Official Employee

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999 Messages

The only way to get the discount back is to change the payment method back to a bank account @DreamSayerZ.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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12 hours ago

0

DreamSayerZ

Problem Solver

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1.1K Messages

@XfinityJeff I changed it back to bank account. Am I going to be charged an extra $10 this month?

(edited)

12 hours ago

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XfinityJeff

Official Employee

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999 Messages

When there is a change to the autopay method, it can take up to 45 days for it to show back up on the account, but we can take a look and see if we can apply a manual credit @DreamSayerZ. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

12 hours ago

DreamSayerZ

Problem Solver

•

1.1K Messages

@XfinityJeff DM sent. Thanks.

12 hours ago

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XfinityJeff

Official Employee

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999 Messages

11 hours ago

Thank you again @DreamSayerZ for reaching out to us on the Xfinity forums. I am glad we were able to resolve the issue with the account via direct message. Our Xfinity forums community is a great place to discover helpful insights and answers to you Xfinity related questions. You can also manage your account, troubleshoot issues, and reach out to support via the Xfinity app. We really appreciate your continued support, and wish you a great rest of your day!

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Billing

DreamSayerZ

Monthly charge increased $10

XfinityJeff

DreamSayerZ

XfinityJeff

DreamSayerZ

XfinityJeff

DreamSayerZ

XfinityJeff

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