Visitor
•
1 Message
Monthly Bill
My bill just jumped $30 a month. Can't keep the service for another year because I'm moving and don't know where yet. What to I do to get back to the other price? Do I just leave the service? This is what I plan to do.
EG
Expert
•
121.8K Messages
13 hours ago
Moved here.
0
0
XfinityJustinM
Official Employee
•
1.1K Messages
4 hours ago
Hi @user_ro22pu,
It sounds like you may have had a promotion that ended. The great thing is that our new promotions don't have any early termination fees, so you don't have to have any worries when jumping onto a new one. We can review your account to help find the best fit for you. Just send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
0
0