Hi there, @user_h996p5. Thanks for reaching out to us here on the Community Forum. I can understand that being alarming if you're on auto pay. I would recommend that you double-check that your payment information is up-to-date. Perhaps something changed. You can do that with the directions here: https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments.
XfinityFrank
Official Employee
•
2.5K Messages
11 hours ago
Hi there, @user_h996p5. Thanks for reaching out to us here on the Community Forum. I can understand that being alarming if you're on auto pay. I would recommend that you double-check that your payment information is up-to-date. Perhaps something changed. You can do that with the directions here: https://www.xfinity.com/support/articles/my-account-app-manage-stored-payments.
You can also log in to the XFINITY app or our online portal to check the status of your account and payments to see the status. Information on how to do that is located here : https://www.xfinity.com/support/articles/viewing-your-bill-online-ecobill
Let us know if all is well and if there is anything else we can help with.
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