Visitor
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1 Message
Monthly bill increased from 40 to 60 dollars
Hi,
My name is Ganesh <EDIT: Removed Personal Information>. I got a message that i was billed 60 dollar instead of 40 dollar for june without any warning. please check and confirm the reason why is it so. otherwise i have to cancel the plan.
Thank you.
Ganesh
XfinityJeniece
Official Employee
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3.3K Messages
13 hours ago
Hey there, @gb024, thanks for reaching out through Xfinity Forums regarding your billing concerns. I know how important it is to have a bill within your budget! You have reached the right place to ensure you are getting the best rate.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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