Visitor

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1 Message

Monday, March 2nd, 2026 5:58 PM

Monthly bill details

I want to know why my monthly bill is so high and how I can lower it.

Oldest First
Selected Oldest First

Official Employee

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3K Messages

5 months ago

Howdy user_dktwd5

 

Happy to help explore some options to lower the bill. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

Visitor

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1 Message

1 month ago

How can Iower m bill but not distribute any channels 

Official Employee

 • 

904 Messages

Hello @user_qdi8lj,

We can certainly take a closer look at your account to navigate the best options possible to lower your bill without losing any channels. We'll need some additional information to do so. Please send our team a direct with your full name and service address. 👍

How to Send Us a Direct Message:
1.  Click "Sign In" if necessary.
2.  Click the "Direct Messaging" icon.
3.  Click the "Start new conversation" (pencil and paper) icon.
4.  In the "To:" line, type "Xfinity Support".
5.  As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6.  A "Xfinity Support" graphic will replace the "To:" line.
7.  Type your message in the text area near the bottom of the window.
8.  Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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