Visitor
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2 Messages
money?
My bill went up, again. yet I have not had some channels for a couple of weeks. So when am I going to get a refund for the channels I don't have that I paid for?
I also forgot how unfriendly your site is. I had to register to get logged in and had to agree to something that I couldn't read. Again not very friendly.
I don't expect an answer because it seems you don't really care for your customers, unless you can charge them, which has happened in the past with questions I have had.
XfinityAirelle
Official Employee
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3.2K Messages
21 days ago
Hi there, we hear your frustration, and we’re really sorry this has been your experience. We know it’s upsetting to see your bill go up while you’re also missing channels, that’s not the experience we want for you.
When channels are unavailable, it’s usually tied to ongoing negotiations with the network owners. We work to keep costs from increasing for customers, but we understand that doesn’t make it any less frustrating when it impacts what you’re paying for. Credits aren’t automatically applied in these situations, but we’re absolutely happy to review your account and see what options may be available for you.
We also appreciate you calling out the experience with the website. That kind of feedback matters, and we’ll make sure it’s shared. It should be easy to access your account and understand what you’re agreeing to.
We do care, and we want to help get this looked at for you. If you’re open to it, we can review your account together and go over your billing and channel lineup.
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