1 Message
Modem Fee & Not getting the proper speeds.
I signed a new contract and got sent a new modem. There is not an Xfinity store in my city anymore and I was not sent a box to return the modem. I was not able to turn it in until last week. The lady was completely rude to me in the store. I was charged $21.67 more on my bill for the modem, when it's supposed to be a set price of $90. this is not my fault. My internet speed has NOT once been 1 gig since I signed up , so I'm not even getting the speeds I'm paying for! They're still at 800 MB not 1 GIG. I'm very upset and I can't get anyone on the phone or a live chat agent.
EG
Expert
•
114K Messages
2 years ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAirelle
Official Employee
•
3K Messages
2 years ago
Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
0
0