Thank you so much for stopping in for help with being billed for a modem after it was returned. We would be more than happy to look into the charge for you. In the future, only 1 post is needed to get assistance with your issue. Duplicate posts for the same issue will be removed, and if it continues, it can cause you to lose access to get help on the Xfinity community forums. Please take a look at our guidelines if you have not already.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
user_k23dj1
Visitor
•
6 Messages
15 hours ago
Why am I still being charged for a modem that was returned?
0
0
user_k23dj1
Visitor
•
6 Messages
15 hours ago
I spoke with Nash on May 4, 2026 about being charged for a modem that was returned. I still have a modem charge on my current bill, why?
0
0
XfinityAmandaB
Official Employee
•
3.2K Messages
15 hours ago
Thank you so much for stopping in for help with being billed for a modem after it was returned. We would be more than happy to look into the charge for you. In the future, only 1 post is needed to get assistance with your issue. Duplicate posts for the same issue will be removed, and if it continues, it can cause you to lose access to get help on the Xfinity community forums. Please take a look at our guidelines if you have not already.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
0
0
user_k23dj1
Visitor
•
6 Messages
15 hours ago
I apologize for my mistake. I thought I was on customer service.
0
0