Visitor
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1 Message
Mobile Service Charge After Promised I Would Not Be Charged
I was promised on the phone I wasn’t going to be charged for a charge I got and they ended up charging me still. I was told they were going to waive the fees and credit that amount by October 15th. Then today I was charged for it even after being told I wasn’t going to which is totally ridiculous if the support would just listen to the audio of the call stating that and just credit me this wouldn’t be such a big deal. I’ll either be talking to a lawyer and filing small claims or being involved in the class action lawsuit with my provided evidence. (DO NOT use Xfinity mobile it’s one big scam they will charge you for things after promising not to)
XfinityJanelle
Official Employee
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2.5K Messages
5 hours ago
Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding your mobile service. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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