Visitor
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2 Messages
Missing Refund for Overpayment on Closed Account
I cancelled my service on June 27, 2026, due to moving to an area where Comcast Xfinity is not available. My last billing statement from July 7, 2026, shows an overpayment of $46.76. I paid by direct debit from my bank account and have been monitoring the account for refunds, but nothing was ever posted. I also have not received a refund in the mail or through email. I last submitted a support ticket in mid-August, 2026 and it was never acknowledged or replied to. It's been well past the 4-6 weeks that customers are told to wait for a refund. How can I get my refund?
Official Solution
XfinityJustinM
Official Employee
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1.1K Messages
11 hours ago
Thanks for taking a few moments out of your day to allow our team to review your account, @user_iunpg4. I'm glad we were able to provide you with some final clarity on the final billing status of your account. You can finally get some peace of mind, I hope it helps lead you into a wonderful week ahead! 👋
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XfinityJustinM
Official Employee
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1.1K Messages
1 day ago
Hi @user_iunpg4,
Thank you for making us aware of this issue. You've come to the right place for help, our team can certainly look further into the missing refund for you! Just kick things off by sending our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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