Visitor
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1 Message
Missing Payment,missing credits, Promotions
I am writing about a missing payment, promised credits not applied and billing errors on my account statement.
I am on a fixed SSI income and unable to make payments until the 1st of the month, I let the last agent I spoke to on Oct 13 know this but still as of 32 min ago I gotten 17 collection calls in a 4-day period for a balance that is incorrect.
Please review the following account errors:
- MISSING PAYMENT: On August 16, 2026, I made a successful lump-sum payment of $138.31 via Debit (Confirmation [Edit: Personal Information] This payment was successfully processed but was not credited nor has reduce the alleged balance due of $281
- PROMOTIONAL PRICING Not Honor: My updated order confirmation email for NOW TV dated: May 2,2026 6:38pm clearly states that the subscription was going to be $20.00/month and that's all. Installation and one-time activation fees were supposedly "None." Still I was wrongfully charged activation fees.
- MISSING EQUIPMENT CREDIT: My old Internet Modem was out of date, not receiving updates and I was constantly left without service/internet some days 2 hours a day, my equipment was replaced. Because my equipment was left inside my car when it broke down I couldn't return it immediately, within 2 weeks I started receiving call,email and text to returned my old internet equipment to avoid charges. One of the last msg received stated that f I returned the equipment by X date my account would receive a $50 credit and I would avoid being charged for the equipment. I returned the equipment before the requested date, but the promised $50.00 credit was never applied to my account.
- Blackout -No Service Credit: on May 3rd I called in as I had been with out Services and unable to successfully get the Modem & Xumo box working, the rep let me know that the reason why I had been without services since the day prior, Store rep didn't dispatched the equipment correctly. I was transferred to Activations- The Activation Rep Mininjing stated he would be applying a $15.00 credit for the inconvenience/service interruption. It was also never applied.
Because Xfinity failed to credit the $138.31 payment the $50.00 promised equipment return, and the $15.00 for inconvenience my balance is wrongfully showing as over $280 and service is facing suspension.
Also last week I called to again request for account review and payment plan. I was denied my request for a payment plan, with investigation/look up. Instead the rep offered a few days extension with full payment. Since I knew I wasn't going to be able to make payment by date requested & keep a promise I kindly decline.
I ask that you Please find & apply August 16th payment, remove the erroneous activation and equipment fees, look up promised credits and update my balance. Please have Collections cease calling my cell phone number immediately.
XfinityMartyR
Official Employee
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3.9K Messages
21 days ago
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