1 Message
Misrepresentation of Deals
For 3 hours on Xfinity Assistant, I was offered a deal by 5 different agents (I kid you not) and all of them (knowing I am a long time customer) confirmed and had me agree to terms on this deal, only to then randomly put me through to a new representative. This had to be the most insane interaction I have ever had. And when I tried to email them my complaint, they gave me the wrong email address. When I called they refused to give me to a supervisor and simply gave me the run around. Is this common? I am literally telling you the very short version of this insanity. It is 10x more absurd than I am presenting here. If someone has a direct link to someone at Xfinity that can actually help a person, let me know!
XfinityRaf
Official Employee
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711 Messages
1 day ago
Good evening @user_z42o6s. Thanks for taking the time to post here your report your recent experience. If you could please send our team a direct message with your full name, full address, and some more details about what happened, we can assist.
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
As a reminder, it is against the Xfinity Forums Guidelines and Acceptable Use Policy to send unsolicited Direct Messages to anyone, including Xfinity Support. Please create a public post in the appropriate board. If an Official Employee needs to work with you via DM, they will invite you. Please, use these links to learn more about appropriate usage of the Xfinity Community Forums: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
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