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Visitor

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3 Messages

Tue, Mar 16, 2021 6:30 PM

Misleading sales people and losing good customers

I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change of services. The way that they lowered my bill was to eliminate all of my pay channels. When I called back they let me know to restore what I had was going to cost an additional $20 prior to what I was initially paying. I then called 2 more time to resolve the issue to no avail. 

I am now moving to an area not serviced by Xfinity. I am being charged a $230 disconnect fee because of the change to my service contract that I was misled into agreeing to. 

So to some it up, I was quoted a lower price for my current service agreed to it and didn't get it. When I called to fix it I was told it would cost me more. And now I get an extra bill and this is after over 4 hours of phone conversations. Good times. Makes choosing my provider for my venue that opens this fall a very simple process because I know who I wont be using.

Had I not changed my agreement I would not have had the $230 fee. Good times.

Responses

Official Employee

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339 Messages

6 m ago

Hi there! We would be happy to look into this and assist. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page. See you there! 

Visitor

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3 Messages

6 m ago

who do I address in the chat?

Official Employee

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339 Messages

Great question! Start by providing your full name, business name and address. One of our awesome digital care team agents will assist you! 

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