Misleading sales people and losing good customers
I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change of services. The way that they lowered my bill was to eliminate all of my pay channels. When I called back they let me know to restore what I had was going to cost an additional $20 prior to what I was initially paying. I then called 2 more time to resolve the issue to no avail.
I am now moving to an area not serviced by Xfinity. I am being charged a $230 disconnect fee because of the change to my service contract that I was misled into agreeing to.
So to some it up, I was quoted a lower price for my current service agreed to it and didn't get it. When I called to fix it I was told it would cost me more. And now I get an extra bill and this is after over 4 hours of phone conversations. Good times. Makes choosing my provider for my venue that opens this fall a very simple process because I know who I wont be using.
Had I not changed my agreement I would not have had the $230 fee. Good times.