U

Visitor

 • 

3 Messages

Tuesday, March 16th, 2021 6:30 PM

Closed

Misleading sales people and losing good customers

I was a happy customer at Xfinity. I called into to inquire about new services. They told me the were going to lower my bill. I agreed to the change of services. The way that they lowered my bill was to eliminate all of my pay channels. When I called back they let me know to restore what I had was going to cost an additional $20 prior to what I was initially paying. I then called 2 more time to resolve the issue to no avail. 

I am now moving to an area not serviced by Xfinity. I am being charged a $230 disconnect fee because of the change to my service contract that I was misled into agreeing to. 

So to some it up, I was quoted a lower price for my current service agreed to it and didn't get it. When I called to fix it I was told it would cost me more. And now I get an extra bill and this is after over 4 hours of phone conversations. Good times. Makes choosing my provider for my venue that opens this fall a very simple process because I know who I wont be using.

Had I not changed my agreement I would not have had the $230 fee. Good times.

This conversation is no longer open for comments or replies and is no longer visible to community members.

Official Employee

 • 

2.7K Messages

4 years ago

Hi there! We would be happy to look into this and assist. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page. See you there! 

Visitor

 • 

3 Messages

4 years ago

who do I address in the chat?

Official Employee

 • 

2.7K Messages

Great question! Start by providing your full name, business name and address. One of our awesome digital care team agents will assist you! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here