Visitor
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9 Messages
Misappropriation of funds
[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still have no resolve.
Where do I go from here? Attorney or Small claims court?
[Edited: "Inflammatory"]
XfinityAirelle
Official Employee
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3K Messages
3 hours ago
Hello. We can understand how upsetting this situation is, especially after spending that much time trying to get answers. Anyone would be frustrated if a payment they know was deposited isn’t showing correctly on their account.
What’s important to clarify first is that this does not point to misappropriation of funds. When a payment is marked as “returned” on our side, it typically means there was a processing issue between the bank and the payment system, not that the money was taken or mishandled. That said, if you have confirmation from JP Morgan Chase showing the check was successfully deposited and cleared, then this absolutely needs to be investigated further and corrected.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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user_403njn
Visitor
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9 Messages
2 hours ago
still waiting and wasting time like with your customer representatives.
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user_403njn
Visitor
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9 Messages
1 hour ago
you people don't want to help.. just burn a customers daylight. you have my email and cell number on file.. call it or email it
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user_403njn
Visitor
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9 Messages
1 hour ago
why do you ghost people, I followed your instructions multiple times and no response. seemed like I was in communication with comcast/Xfinity's customer service agents.. you have my information on file, if you really want to solve this issue give me a call.. or email...
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