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user_403njn
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Tuesday, January 27th, 2026 5:23 PM

Misappropriation of funds

[Edited: "Inflammatory"] 5 different "agents" from Philippines to South Africa and none of them could tell me why my payment check was not applied to my account correctly, just that it was allegedly returned when I have a deposited check to JP Morgan Chase. Total of over 10 hours wasted and still have no resolve.

Where do I go from here? Attorney or Small claims court?

[Edited: "Inflammatory"]

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XfinityAirelle

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3 hours ago

 

user_403njn

Hello. We can understand how upsetting this situation is, especially after spending that much time trying to get answers. Anyone would be frustrated if a payment they know was deposited isn’t showing correctly on their account.

 

What’s important to clarify first is that this does not point to misappropriation of funds. When a payment is marked as “returned” on our side, it typically means there was a processing issue between the bank and the payment system, not that the money was taken or mishandled. That said, if you have confirmation from JP Morgan Chase showing the check was successfully deposited and cleared, then this absolutely needs to be investigated further and corrected.

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_403njn

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I just looked up the definition of "misappropriate": ( of a person ) dishonestly or unfairly take (something, especially money, belonging to another). I didn't say "stolen" just taken unfairly and placed somewhere it was not supposed to be. None of the agents wanted to investigate, all they saw was an account that showing a payment was returned and nothing else. Gabriel, Victoria, Reven (actually found inconsistencies in my account of adding "Latino and Peacock channels" that were never authorized by me along with a "ticket number" that Stephanie the next agent couldn't find. so if you have a way to get a responsible person in the United States that actually cares, then please send it  (Comcast/Xfinity has my email address, send it and I will jump on it like a "hungry Hobo on a hot Ham and Cheese" sandwich

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2 hours ago

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user_403njn

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9 Messages

i was there, said i needed a name to send it to.

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2 hours ago

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XfinityThomasB

Official Employee

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2.5K Messages

user_403njn There is no name in specific, you would just send a direct message to us at Xfinity Support. 

 

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_403njn

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@XfinityAirelle​ went there and nothing

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2 hours ago

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XfinityThomasB

Official Employee

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2.5K Messages

user_403njn Could you please attempt that again? I am not showing any DM that had been sent. We are a corporate based team that supports our forums, rest assured, we are here to make sure you get first-class support. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_403njn

Visitor

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9 Messages

2 hours ago

still waiting and wasting time like with your customer representatives.

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XfinityThomasB

Official Employee

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2.5K Messages

user_403njn There is no message showing on our end my friend. Can you please try to send a fresh message? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_403njn

Visitor

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9 Messages

1 hour ago

you people don't want to help.. just burn a customers daylight. you have my email and cell number on file.. call it or email it

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XfinityThomasB

Official Employee

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2.5K Messages

user_403njn I can assure you that we are here to help. Please reach out, we want to make sure to get this sorted out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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user_403njn

Visitor

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9 Messages

1 hour ago

why do you ghost people, I followed your instructions multiple times and no response. seemed like I was in communication with comcast/Xfinity's customer service agents.. you have my information on file, if you really want to solve this issue give me a call.. or email...

Note: This comment was created from a merged conversation originally titled no respones

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