Visitor
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1 Message
Military Suspension
I'm currently on Deployment Orders for the U.S. Army, and im having issues getting a military suspension. Due to not having actually having orders when I deployed the best I could do at the time was a holiday hold. The holiday hold expired and I now have an outstanding bill for a service I cant use. Im trying to get a military suspension now that I have the orders necessary, but every option I find is either cancellation or holiday hold. I havent found any mention of any way to backdate the hold. Am I just going to have to cancel my internet service?
Accepted Solution
XfinityDemitrius
Official Employee
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1.8K Messages
2 years ago
Hi @Bwheeler4810,
Thank you for contacting customer support through Xfinity Support. I hope you are doing well. I would be more than happy to offer my assistance reviewing the account and seeing what options are available. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
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