Military Orders Cancellation

Hello and Happy Thursday! I hope you’re having a great week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!

Going forward, I'm truly sorry to hear about the billing situation concerning the ETFs in question as I know how frustrating situations like this can be! We definitely offer options to help with these fees when it comes to military deployment so I'd like to take a closer look at your case and see if I can help.

To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. Thanks again for both your time and interest!

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@gmar25471 wrote:

Why does Xfinity/Comcast not waive early termination fees for military on active duty orders? They send your debt to collections and never inform you of the fee. Are there better solutions to resolve this?

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Actually, Comcast DOES waive the ETF for military on active duty that are being deployed.  However, you would have needed to provide your orders in order for the waiver.

•    If you move to a Comcast serviceable area, and transfer service, you are not charged.
•    If you move to a Comcast serviceable area, and do not sign up for service, then the ETF would apply.
•    If you move to a non-Comcast serviceable area, then the ETF does apply.
•    If it is an active duty military deployment, then the ETF will be waived when you send documentation.
•    If the account holder is deceased, the ETF will be waived upon receiving a death certificate or obituary.
•    If you downgrade service, then the ETF will not apply.
•    If you have a Double/Triple Play and remove all but one service, then the ETF will not apply.