Visitor
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1 Message
Massive increase in June Xfin.Mobile bill for data overage. Phone support (2+ hrs.) pathetic, filled with contradictions and flat-out lies!
There are three elements to this post: (1) Formal Filing of Dispute of Xfin.Mobile June Bill; (2) Lies about an Apple Watch promo and unapproved added charges; (3) A synopsis of interactions with Xf.Mobile phone customer service agents that I find to be quite shocking in what was revealed to me.
OK - so 'newbie' here I posted no specifics about the above issues because I expected to receive a link directly to an XF billing agent Am I missing the plot here? Or should I expand on the issues here in this post?
XfinityJanelle
Official Employee
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2.2K Messages
6 hours ago
Hey @user_b4682x , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding Xfinity mobile. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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