Hey @user_f24vuw. We would be more than happy to help look into your concern regarding the Xfinity Mobile billing. Here on our social media platforms, we have limited to no access to make changes on Xfinity Mobile accounts. What specific charge are you looking at getting reviewed? Have you already chatted with our dedicated Xfinity Mobile team and received and request/ticket numbers?
I have chatted with 6 different team members (6+hours)and had been told it was resolved only to find out it wasn’t. At least three ECM disputes for the $4600 in roaming charges while I traveled to canada
Thank you for sharing your concern, @user_f24vuw. We can further help you here with this. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityDemitrius
Official Employee
•
2.3K Messages
4 hours ago
Hey @user_f24vuw. We would be more than happy to help look into your concern regarding the Xfinity Mobile billing. Here on our social media platforms, we have limited to no access to make changes on Xfinity Mobile accounts. What specific charge are you looking at getting reviewed? Have you already chatted with our dedicated Xfinity Mobile team and received and request/ticket numbers?
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