New Poster
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4 Messages
Major billing error
I have been informed I owe over $ 500 and need to pay a minimum $ 142 to prevent my service being shut off. I have received this message 3 or 4 separate times and paid every time, all within the span of 1 week. My bill still shows the same amount with the warning of my service being stopped. On top of all this, when looking at my payment history, all my payments show plus I have a credit due me of over $ 600! And it still says I owe $ 500 at the top of the page! Obviously the system is not deducting my payments. This needs to be fixed
XfinityWilliam
Official Employee
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1.4K Messages
2 years ago
Hello tonyg1. We can take a closer look into this billing concern. Will you please send our team a direct message with your full name and full address?
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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