Loyalty Discount

Hi My question is I was reading online that Xfinity offers customer loyalty discounts when your contract is expiring. I have a 24 month contract and part of it ends on feb 11th of 2026. That will additional $21.00 to my bill. As you can see I have all 5 services with Xfinity. I am concerned because with the additional $21.00 plus the new rates that will be going into affect my bill will be going up like $50.00 a month, right now I pay $333.00 a month. I was hoping that I could get a loyalty discount being that I have been a customer of yours for over 15 years and have all 5 of my services with you. Thanks for being patient while I typed this.

Hello, @MikeR26 thank you for reaching out over Xfinity Forums. We value your security, so updated some sensitive information that had your name in the public facing posts. You've contacted the right place, I can do an account review to see what is available to help to help with the upcoming billing increase. Since I'll need to gather some information that we don't want in our public conversation. Could you please send our team a direct message with your full name and full address?

To send a direct message: 

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window, please add your full name and address

• Press Enter to send it