Loyalty Discount Request: 96-Year-Old Diamond Member

Hello,

This is [Edited: Personal Information}, and I am the Authorized Manager for my mother’s account. She is a Diamond Tier member, who has been a loyal customer of Comcast for over 15 years. 

At 96 years old, she is on a fixed income and can no longer afford the "Everyday Pricing" for her services. I have already mocked up new plans on your website, and even with those updates, the rates remain significantly higher than what is available in her specific neighborhood.

In Concord, Fidium Fiber is currently offering 1 GB internet for $50/month. We also see that Xfinity offers new customers a $50/month price guarantee for 1 GB internet. 

As a long-term Diamond member, we hope she will be able to stay with Xfinity, as it would avoid the disorientating experience of having a new provider with different equipment. However, we are looking for a true price match of that $50 rate on her existing account. 

Can we modify her existing account to a plan with a 5-year price lock at $50/month for 1 Gb internet, so that her services remain stable and affordable? 

Thank you,

John