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Lyricalizzy99
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08/23/2026 11:34 PM

Loyalty Discount Removed

Two years ago I became an Xfinity member on the student discount at $45/month. Last year it increased to $60/month. My upcoming bill now says it will be $114/month because my loyalty discount was removed. I am still a student and need to continue having wifi at a lower rate in order to meet my cost of living budget. How do I get my discount(s) back? I haven’t had anything change in terms of billing, automatic payments, paperless, or equipment change. 

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1 hour ago

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XfinityMarcus

Official Employee

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2.5K Messages

2 months ago

Lyricalizzy99 thank you for using the Xfinity Community Forums page to reach out regarding your account billing changes. I am happy to review your account to see what transpired and your options moving forward. 

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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user_uw0kpu

Visitor

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1 Message

2 hours ago

Hi! I'm having the same problem, and don't see a way to direct message anyone.

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XfinityJorge

Official Employee

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3.4K Messages

 

user_uw0kpu Hi there! Thanks for the comment and we are here to help. Please shoot us over a DM with your name and address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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