Loyalty call from Xfinity- beware!!!

20+ year loyal Xfinity customer here. Received a call today from Xfinity promising to lower our bill as a reward for our loyalty in exchange for a 12 month contract.  About $50 less to keep exactly the same service, which after questioning him thoroughly, he assured me would be the exact same cable plus internet.  He then tried very aggressively to get us to switch to Xfinity cell service as well, which I declined.

We approved via text, then found out that he had removed many of our add-on's, including HBO, Showtime, larger DVR, sports channels. etc.  If I'd wanted them removed, I could've done this myself!

Xfinity refused to return our package to the previous level, because I agreed to a new contract, even though they acknowledge that they are getting many complaints for exactly the same thing being done to other customers.  Then they agreed I had been lied to, but that we were on a grandfathered plan previously, and that is no longer available.

After two hours on the phone, I was able to restore our cable + internet back as close to what we had, BUT OUR BILL HAS GONE UP and Xfinity claims they can do nothing about it!

I am absolutely furious that Xfinity allows such predatory behavior, lying behavior.  Xfinity claims they are working to track the individuals making such claims, but what good does that do me?