Charles21's profile

New Poster

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6 Messages

Tue, Jul 27, 2021 6:55 PM

Lower my bill and over limit on my internet

Yes my name is Charles [Edited: "Personal Information"] and I want to know what cheaper plans yall have for cable and internet and why did I receive a notification saying I was almost over the limit on my internet data when I never go over?

Official Employee

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199 Messages

3 m ago

Hi there @Charles21!  Thanks so much for taking the time to reach out to Xfinity here on our Community Forum.  We are so glad to hear from you and ready to assist with your billing in any way that we can.  Please feel free to send us a private message with your full name and account info so that we can get started.  

 

To send a "Peer to peer" ("Private") message you may need to:

Click "Sign In"

Click the "Peer to peer chat" icon

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

New Poster

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6 Messages

3 m ago

Is the peer to peer icon the chat symbol with the plus sign in it?

Official Employee

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199 Messages

That is correct!  We have received your message and responded there!  Thanks so much for getting that message to us.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

2 m ago

Why does my plan for internet all of a sudden have a limit?

Official Employee

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220 Messages

Hello @user_f9983b, thank you for reaching out to help with your data plan. To align nationally, on January 1, 2021, the Northeast Division introduced a new 1.2 Terabyte Data Plan for all Xfinity Internet customers. Recognizing that our Internet Data Plan was new for customers in the Northeast Division, we are delaying the implementation of the data plan and usage-based billing until 2022. Unlike our customers in the Central and West Divisions, where we have had a data plan for several years, our Northeast Division customers have no prior familiarity with the data plan.

In June of 2020, with several months of experience with COVID-19 and understanding how our customers were using the Internet during the pandemic, we took the opportunity to reevaluate our data plans. We were able to reintroduce new plans offering more flexibility, choice, and value with more data available at a lower cost to our existing Internet Data Plan customers. Across the company, we increased our data threshold to 1.2 TB, decreased the prices of Unlimited Data, and introduced xFi Complete (which includes Unlimited Data, a leased xFi Gateway, Advanced Security, and a Whole-home WiFi assessment for the best in-home WiFi experience).

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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