psboorda's profile

Frequent Visitor

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15 Messages

Thursday, March 23rd, 2023 2:31 AM

Closed

Lower Monthly Bill

My wife and I are looking for someone to assist us in our efforts to lower our monthly bill.  Our total plan cost with fees and taxes went from $265 to $313 just this past month.  I contacted customer service today to see if there were any promotions that we could take advantage of but unfortunately there was not much that he could do.  The gentleman was very helpful and professional  but said there wasn’t much he was able to do.  We’ve been loyal Xfinity customers for over 8 years and subscribe to Home Security Pro, 210+channels, 1200mbps internet, and voice.  We enjoy our service but the costs have drastically increased over the course of the past month.  Any assistance would be greatly appreciated in helping us bring our price back down if possible.  Thank you.

Official Employee

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3K Messages

2 years ago

Hey there, thanks for reaching out through Xfinity Forums regarding your billing details. I would be happy to help by taking a look at your account to ensure you are getting the best value for your services. I completely understand needing to keep your monthly billing rate in your budget! You have reached the right place! 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

Frequent Visitor

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15 Messages

@XfinityJeniece​ thank you for following up with us.  I just sent the info to @Xfinity Support as you requested.

Problem Solver

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492 Messages

Thanks for letting us know! We did receive your message and will respond to it shortly! 

I no longer work for Comcast.

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