N

Visitor

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5 Messages

Sun, Sep 26, 2021 8:34 PM

Lower Bill for established customers

My contract recently expired, I'm an established customer and need help getting my bill lowered. When I use the chat feature I get the runaround for 30+ minutes just to be told, "we can't do anything about lowering your bill through chat." VERY aggravating!

If I could get a response from customer service, someone who can actually help me with this issue, that would be GREATLY appreciated!

Thank you!

Official Employee

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241 Messages

2 m ago

Hey @NotaFan_13! Thank you for taking the time to reach out and being part of the Xfinity family. I'd be more than happy to help you lower you bill by getting you into a new plan. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

Visitor

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5 Messages

2 m ago

Thank you for responding. Message sent!

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