Visitor
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2 Messages
Lost equipmet
I have lost the equipment for my Xfinity service in a move out of state. How do I settle for these lost items? I’ve had 4-5 dead end calls between Xfinity and the recovery company.
Visitor
•
2 Messages
I have lost the equipment for my Xfinity service in a move out of state. How do I settle for these lost items? I’ve had 4-5 dead end calls between Xfinity and the recovery company.
XfinityCliff
Official Employee
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83 Messages
11 hours ago
Hello @user_mv6zkz and thank you for reaching out to our Xfinity Community forum for assistance.
If you have been unsuccessfully been able to reach a resolution speaking with the recovery team, you may be able to sign on to your old account using your Xfinity ID at https://www.xfinity.com/ or via the Xfinity App . Alternately you can stop in a a local Xfinity Store to take care of the issue as well or call into our main number at 1-800-XFINITY (1-800-934-6489).
If you still have access to a copy of your final bill that showed charges for these lost items, you can also make a payment for those charges by mail.
Please let us know if we can be of further assistance with this. We're here to help!
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