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user_0rirn4
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2 Messages

Tuesday, February 3rd, 2026 3:25 PM

Looks like something went wrong message

I have tired to pay my bill online, in the app, over the phone, talked to several customer service reps, tech reps,….

Same message: Look like something went wrong…..

No one of them can fix the problem. 
Last straw before dropping and moving service.

Can someone at Xfinity fix the problem without having me go through the same steps over as over again??

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4 hours ago

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XfinityAirelle

Official Employee

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3K Messages

4 days ago

 

user_0rirn4 We hear you. That is beyond frustrating, especially when you have already tried every possible way to pay and keep hitting the same error. Anyone would be at their breaking point after that.
 
Have you already tried clearing cache and cookies in your browser and app? 

 

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user_0rirn4

Visitor

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2 Messages

4 days ago

Yes, did all of it many times

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XfinityAirelle

Official Employee

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3K Messages

 

user_0rirn4 Got it. We understand how important it is to be able to access your account online, so we would like to look into this for you. 

 

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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4 days ago

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user_v8yhc6

Visitor

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3 Messages

6 hours ago

Was this fixed. I have the same problem and am getting ready to drop the service.  Last resort to pay my past due bill was to send in a paper check. Also I can’t change my account to autopay - get the same message. 
I am tired of getting passed around to over six people with no fix

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