Visitor
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1 Message
Looking for help lowering my monthly internet bill
My monthly Xfinity bill has increased substantially, and I'm reviewing other internet options available in my area. I would prefer to remain with Xf8inity, but my current internet cost is no longer competitive. I'm looking for assistance reviewing any existing customer, loyalty, retention offers available on my account. I have been unable to reach a live representative through Xfinity Assistant.
EG
Expert
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120.3K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJeff
Official Employee
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1.2K Messages
8 hours ago
Good morning @user_gwvuqh, and thanks for reaching out to us on the Xfinity forums, and thank you @EG for moving the post, so we could respond, I hope you are both having a good day so far. You have come to the right place for assistance with a new plan, we can take a look at the account and see what options we have. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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